Warranty

Warranty Policy

Last updated: March 2026

At Wuure, we stand behind the quality of every product we ship. If something is wrong, we make it right.

Warranty Coverage

Every Wuure Iron Wand Mascara is covered by a 30-day Limited Warranty starting from the date of delivery.

This warranty covers manufacturing defects and product malfunctions under normal use, including but not limited to: damaged packaging upon arrival, defective applicator wand, or compromised formula integrity.

What's Not Covered

This warranty does not cover:

• Normal product usage and gradual depletion of formula
• Damage caused by misuse, accidents, improper storage, or unauthorized modifications
• Damage resulting from failure to follow application or care instructions
• Cosmetic issues that do not affect the performance of the product
• Products purchased from unauthorized third-party retailers

Please note: Wuure products are sold exclusively on wuure.com. Products purchased elsewhere are not covered under this warranty.

How to Request Warranty Support

Email contact@wuure.com with the subject line "Warranty Request" and include:

• Your order number
• A brief description of the issue
• Photos or videos clearly showing the problem

If your claim is approved, we will provide an appropriate resolution, which may include a replacement product or full refund depending on the nature of the defect.

Processing Time

Warranty requests are reviewed within 2–3 business days. You will receive a response at the email address associated with your order.

Questions

For any warranty-related questions, contact us at: contact@wuure.com Wuure — United States